CARLOS CHINA

    Terms of Service

    Terms and conditions for using our website and services.

    Last updated: 1.6.2025

    Welcome to carloschina.com. This website is operated by Carlos China Counselling ("we", "us", "our"). By accessing or using this website, you agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy.

    If you do not agree with these Terms, please do not use the website.

    1. General Information Only

    The content on this website is provided for informational purposes only and is not a substitute for professional mental health advice, diagnosis, or treatment. While Carlos China is a qualified therapist and registered member of PACFA (Psychotherapy and Counselling Federation of Australia), nothing on this site should be interpreted as personal health advice or as forming a therapeutic relationship.

    If you are experiencing a crisis or mental health emergency, please call 000 or contact a qualified crisis support service like Lifeline Australia 13 11 14.

    2. PACFA Ethical Standards

    Carlos adheres to the PACFA Code of Ethics in all professional conduct and client relationships. For more information, you may visit www.pacfa.org.au.

    This website is intended to reflect best practice under those guidelines. However, engaging with this site does not establish a professional client-practitioner relationship until a formal intake process is completed.

    3. Use of Website

    You agree to use this website lawfully and respectfully. You must not use this site to:

    • Attempt to gain unauthorised access to our systems or data
    • Distribute viruses or malware
    • Post or transmit harmful, defamatory, or abusive material
    • Attempt to impersonate any other individual or entity

    We reserve the right to restrict or terminate access to any part of the website without notice if we believe you are in breach of these Terms.

    4. Intellectual Property

    All content on this website – including text, images, graphics, videos, and branding – is the intellectual property of Carlos China unless otherwise stated. This content may not be reproduced, modified, distributed or republished without our prior written consent.

    5. Third-Party Links

    This website may contain links to external websites or services operated by third parties. These are provided for convenience only. We do not accept responsibility or liability for their content, accuracy or practices.

    6. Booking and Cancellations

    If you engage in therapy sessions with Carlos, your appointment bookings and cancellations will be managed according to a separate Client Agreement, which will be provided and agreed upon before commencing sessions.

    7. Limitation of Liability

    To the fullest extent permitted under Australian law, we disclaim all warranties related to the website's operation and content. While we strive to keep the website secure and up-to-date, we do not warrant that it will be error-free or continuously available.

    We are not liable for any direct, indirect, incidental or consequential damages arising from the use of this website.

    8. Changes to These Terms

    We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

    9. Governing Law

    These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of its courts.

    10. Contact Us

    If you have any questions about these Terms, you can contact:

    Carlos China Counselling

    Email: therapy@carloschina.com